1. What types of products do you offer?
We offer a wide range of high-quality restaurant supplies, including kitchen equipment, tableware, cookware, cutlery, cleaning supplies, disposable products, and more. Our selection is designed to meet the needs of professional chefs, restaurant owners, and food service businesses.
2. Do you provide bulk discounts?
Yes, we offer bulk discounts for large orders. If you need a large quantity of any item, please contact our customer service team to discuss available discounts and pricing options.
3. How can I place an order?
You can place an order directly on our website by adding items to your cart and proceeding to checkout. If you need assistance with your order or have special requests, our customer service team is happy to help.
4. What payment methods do you accept?
We accept major credit cards, including Visa, MasterCard, and American Express. We also offer payment through bank transfer for bulk orders.
5. Do you ship internationally?
Yes, we offer international shipping. Shipping rates and delivery times may vary based on your location. Please check our Shipping Policy page or contact our customer service for more information.
6. How long does shipping take?
Shipping times vary depending on the destination and shipping method selected. Typically, domestic orders take 3-7 business days, while international orders may take 7-14 business days.
7. Can I track my order?
Yes, once your order has shipped, we’ll send you a tracking number so you can monitor its progress. You can use the tracking number on our website or the courier’s website.
8. What is your return policy?
We offer a 30-day return policy for most items. Products must be unused, in their original packaging, and in resellable condition. Some items may be subject to a restocking fee. Please see our Returns & Exchanges page for more details.
9. How can I contact customer service?
You can contact our customer service team via email at [contact email] or by phone at 16727360169. Our hours are Monday-Friday, 9 AM – 6 PM (local time).
10. Do you offer product warranties?
Yes, many of our products come with manufacturer warranties. Warranty details vary by product, so please refer to the product description or contact us for specific information.
11. Do you provide custom orders?
Yes, we can help with custom orders and special requests. Please contact our customer service team to discuss your specific needs.
12. How do I know if an item is in stock?
Our website displays real-time stock information. If an item is out of stock, it will be indicated on the product page, along with an estimated restock date if available.