1. Shipping Destinations
Ripau Online is pleased to offer shipping to a wide range of destinations. We ship both domestically and internationally. Please check at checkout to confirm if we deliver to your area.
2. Shipping Costs
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping fee will be displayed at checkout before you complete your purchase.
3. Processing Time
All orders are typically processed within 1-3 business days after payment is received. Please note that orders placed on weekends or public holidays may be processed on the next business day.
4. Delivery Time
Estimated delivery times depend on the shipping destination and method selected:
- Domestic Shipping: 3-7 business days
- International Shipping: 7-14 business days, depending on the destination and customs clearance
Please Note: Delivery times are estimates and may be affected by factors such as customs delays, local holidays, or external factors beyond our control.
5. Order Tracking
Once your order has shipped, you will receive an email with a tracking number and instructions on how to track your shipment. Tracking is available through our website or the courier’s website.
6. International Shipping and Customs
For international orders, additional customs duties or import taxes may apply based on your country’s regulations. These fees are the responsibility of the buyer and are not included in the shipping cost. We recommend checking with your local customs office for detailed information.
7. Damaged or Lost Packages
If your package is lost or arrives damaged, please contact our customer service team immediately. For damaged items, please provide photos of the damage, packaging, and shipping label so we can process a replacement or refund.
8. Split Shipments
If your order includes multiple items, they may be shipped separately to ensure quicker delivery. You will receive separate tracking numbers for each shipment, if applicable.
9. Changes to Shipping Information
If you need to make changes to your shipping address after placing your order, please contact us as soon as possible. Once your order has been shipped, we may not be able to modify the delivery address.
10. Contact Us
For questions about shipping, please contact our customer service team