At Ripau Online, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a straightforward return and refund process as outlined below.
1. Return Eligibility
To be eligible for a return, items must meet the following criteria:
- Must be returned within 30 days of the delivery date.
- Must be unused, in the same condition that you received them, and in the original packaging.
- Certain items, such as clearance items, custom orders, and perishable goods, are non-returnable.
2. How to Initiate a Return
To start a return, please contact our customer service team with the following information:
- Order number
- Reason for return
- Photos of the item(s) if there are any defects or issues
Our team will provide you with return instructions and a return authorization. Please do not return items without prior authorization.
3. Return Shipping
- Domestic Returns: For domestic orders, you are responsible for return shipping costs unless the item arrived damaged or defective.
- International Returns: For international orders, all return shipping costs, customs duties, and fees are the responsibility of the customer.
We recommend using a trackable shipping service for returns, as we cannot guarantee that we will receive your returned item.
4. Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- Approved Refunds: Refunds for approved returns will be issued back to your original payment method within 5-10 business days.
- Partial Refunds: Partial refunds may be issued for items that show signs of use or are missing parts.
5. Exchanges
If you would like to exchange an item for a different size, color, or product, please initiate a return and place a new order. This ensures the quickest processing for your new item.
6. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of receiving the item. We may ask for photos of the damage to help process a replacement or full refund.
7. Non-Returnable Items
The following items are not eligible for return or refund:
- Clearance or sale items
- Customized or special-order items
- Perishable goods or items with hygiene concerns
8. Cancellations
Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellations may not be possible if the order has already been processed or shipped.
9. Contact Us
If you have questions about our Returns & Refunds Policy, please reach out to our customer service team